FREQUENTLY ASKED QUESTIONS

Qi charger: A wireless charger that uses electromagnetic fields to power up devices. Many modern smartphones and other devices support Qi wireless charging.

MagSafe charger: This is Apple's magnetic wireless charging system for its Apple devices, which ensures a secure connection and alignment while charging.

We have MagSafe wireless chargers that are designed exclusively for Apple products, and Qi-Chargers that work seamlessly with both Apple and Android devices.

For a comprehensive list of compatible devices, please refer to the "Compatibility" tab on our product pages.

For MagSafe chargers, we recommend only using a MagSafe -compatible phone case. For our other chargers, any case that is non-metal and up to 5mm in thickness will work perfectly.

The Grav Station can only display time in 24-hour format (Military time).

Our chargers are not only Qi-certified but also hold additional certifications including RoHS, CE, and FCC certifications, ensuring they meet the highest industry standards for quality and safety.

Absolutely! Our wireless chargers are equipped with an 18W USB adapter, enabling you to charge multiple devices at the same time.

Yes! Every wireless charger purchase includes a Type-C USB cable and a 3.0 QC (Quick Charge) Adapter. Certain chargers also come bundled with a 20W PD (Power Delivery) adapter. The type of plug on the adapter will be determined based on your geographical location.

You can redeem your discount code at the checkout page under the order summary. You can find a box that says "Discount code or gift card".

If you believe there is a mistake or if your discount code is not working, please contact us and let us know which code you are trying to use.

Rest assured that all customs tax and duties are covered by us. You won't have to pay for anything.

Shipping is free worldwide. Orders are delivered within 1-3 weeks on average. Exact estimates are given based off your shipping address during the checkout.

We accept several types of credit cards, including Visa, MasterCard, Discover, Apple Pay, PayPal, Installment payments, and American Express. Please note only one credit card can be used per order. Payments are processed with 256-bit encryption to guarantee a safe checkout.

If you have any issues with your payment, please feel free to contact us with all the details.

If your order has not been shipped out, we will do our best to cancel your order and process a full refund to you.

If your order has already been shipped out, we unfortunately, will not be able to cancel it anymore.

Once cancellation is approved, an automated order cancellation email will be sent to you. Please expect the refund to be credited to your original payment method within 8-15 business days, subject to the policies of your bank or card provider.

Please contact us and select "Order Cancellation" so we can assist you further.

Our business hours are from 9:30~17:30 (GMT+8), Monday to Friday (excluding weekends/holidays) and we ship from Monday to Friday only.

It usually takes 1-2 business days to fulfill your order, excluding holidays, and unexpected delays. Please refer to our announcement bar for any shipping notices.

IMPORTANT: If your order was placed on Friday after the day's cutoff or on a weekend, it will be processed on the next business day.

When your order's status is "fulfilled", this means that your parcel has been sent out from our warehouse to the courier/post office for processing and will be on its way to you for the final delivery.

Once your order is marked "fulfilled", an automated shipping confirmation email with the tracking number will be sent to you.

Please visit the tracking page to see transit status. Allow at least 2-3 business days for us to upload tracking information for dispatched orders. If you have still not received a tracking number after 7 business days, please contact us and we will assist you promptly.

Note: There will be cases wherein your package was already fulfilled, but tracking numbers are still being uploaded on our system.

Please note that our shipping timeframes are NOT guaranteed. Our delivery lead times are average estimates from previously shipped orders.

The shipping timeframe will only start counting once you receive the tracking number and not when the order was placed. However, there will be cases wherein your package was already fulfilled, but tracking numbers are still being uploaded on our system.

If you have still not received a tracking number after 7 business days, please contact us and we will assist you promptly.

All international orders will be packaged, printed, and processed in our warehouse in Hong Kong, and then dispatched via partner couriers. Once the parcel reaches your country, it will then be handed over to your local couriers for final delivery. (Royal Mail, DPD, Hermes, DHL, PostNL, Australia Post, etc.)

Orders shipping to the USA will be shipped from our main warehouse in Hong Kong to our express shipping logistics partner. Then the package will be forwarded to USPS, LaserShip, or PiggyShip for final delivery to you.

Please be aware that tracking updates may take anywhere from 3 to 7 business days to appear, as orders are coming from our Hongkong warehouse and are then handed over to our shipping partners in your country.

If your tracking number doesn't display the most recent information, there are several likely explanations:

1. Your package is en route to its destination, but it hasn't been properly scanned by the local post office yet. Please allow a few days for the local post office to update the tracking information after you've received your tracking number. You may also consider reaching out to your local post office with your tracking number for additional details once the package arrives in your country.
2. Your package has reached the customs department of your country and is currently undergoing clearance procedures. During this time, the postal system may not be able to provide further updates until customs completes their work and inspections. Regrettably, we cannot predict how long this customs process may take, as we have no control over the customs procedures of any given country.

Should you have any concerns or inquiries about your order, please don't hesitate to get in touch with us for additional assistance.

Typically, delivery couriers strive to meet the estimated shipping schedule; however, unforeseen circumstances can occasionally arise. It's possible that your order might have been redirected to an alternate route or that the shipping label was damaged during transit.

We recommend checking for updates in a few days. If none are available, consider reaching out directly to your courier using your tracking number, as they will have the latest information.

Please note that estimated delivery times are always subject to potential delays. If you still can't locate your order, don't hesitate to contact us so we can initiate an inquiry and provide further assistance.

We sincerely apologize if you have received something different than what you have ordered, or your package contains missing item(s).

If you believe you received incorrect or missing item(s), please send us photos of all items that you've received, including the item and product packaging.

If the tracking page indicates that it is being "Returning to Sender", it may have been due to either of the following:

• The courier attempted delivery but no one was present at the time (unclaimed).
• You may have entered an incomplete/wrong address when placing the order (insufficient address).
• You were not able to provide a phone number during checkout, so the courier is not able to send delivery notifications.
  

You can go to our contact page and select "Parcel Returned to Sender" and provide us with your COMPLETE ADDRESS and PHONE NUMBER so we can assist you as soon as possible.

We advise that you check your mailbox or ask your nearest neighbor about the package, the courier might have left it to them.

If still not found, we recommend reaching out directly to your local courier using your tracking number, as they will have the latest information. If you need more help, please contact us so we can assist you further.

Unfortunately, our system cannot accommodate exchanges once the order is placed. You can change color or variants, but changing for an entirely different product will not be possible.

Nonetheless, you have the option to return the product to us for a refund, provided it is in a resealable and pristine condition. Contact us to facilitate a return. A photo of the packaging will be required.

Our Lifetime Product Warranty covers any damage that is the result of installation failures and daily usage. We can offer to send a replacement of a similar unit or another charger model that you prefer.

To avail of the warranty, please contact us here and select the Warranty option to provide all the needed details.

Please be aware that failure to provide pictures/video may result in not being able to utilize any of our policies, or not to its full extent.

We offer a 30-day Money-Back Guarantee on all of our products*

For US orders:
You can qualify for a full refund within 30 days from delivery date if the issue is due to a shipping damage or defective unit. This does not include installation failure, tear, wear, incompatibility, and etc. After this timeframe, we can only provide a complimentary replacement in accordance with our Lifetime Product Warranty.

Please see our FAQ section - "Can I return my item for a refund?"

*For all international orders (outside of US): Unfortunately, we are unable to accept return requests due to high international return shipping costs. Instead, we offer a complimentary replacement of the same unit or any charger model from our store. Refund requests within the 30-day period will be allowed for defective units and shipping damage only, subject to our evaluation.

If you need any more help, please contact us so we can assist you right away.

IMPORTANT: All customers can opt to receive a replacement of the exact same unit or another charger model in our store instead of doing a return and refund.

For US orders:
You may request a return and refund within a 30-day period from the date of receiving your order, but only for defective units and shipping damage. This does not include installation failure, tear, wear, incompatibility, and etc. Please contact us within 30 days of receiving the order so we can issue a USPS return label. A photo of the item in its original condition must be provided in our contact form to facilitate a return.

We will then process a full refund once we receive and assess the returned package. Please see our FAQ section - "I have returned the package, where is my refund?"

For all international orders (outside of US): Unfortunately, we are unable to accept return requests due to high international return shipping costs. Instead, we offer a complimentary replacement of the same unit or any charger model from our store. Refund requests for non-US orders within the 30-day period will be allowed for defective units and shipping damage only, subject to our evaluation.

To initiate a return request, please visit our contact page and select the 'Return request' option to provide us with all the necessary details.

IMPORTANT: Returning items to our warehouse without prior confirmation from us may result in the voiding of your refund.

Please allow a window of up to 10 business days following the receipt of your returned package for our team to assess its condition and process the order in our system.

Be assured that you will receive a refund notification email promptly once the refund has been successfully processed. The refund will be credited to your original payment method, and you can anticipate it appearing in your account within 8-15 business days, subject to the policies of your bank or card provider.